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Connecting a custom domain
Connecting a custom domain

Learn how domains and DNS work, and what options you have for setting up and managing custom domains on Supertape.

Updated over a week ago

Custom domains like yourband.com or your.band are an awesome way to make your site feel branded and official, make your URL more memorable, and even get a nice boost to your SEO. Connecting a custom domain and dealing with DNS can get thorny. Follow the directions below, and if you hit a snag, we're here to help.

Good to know! Once you add a custom domain, your default yourband.supertape.site will automatically redirect to it.

Connecting a domain

If you've purchased a custom domain through a 3rd-party domain provider (GoDaddy, Squarespace, Cloudflare, Porkbun, Name.com, etc.), you can use it with Supertape.

1. Add your domain to Supertape

  1. Visit the Settings > Domains section of the app and select the + button.

  2. Enter your domain name (ex: yourband.com) and hit Next.

  3. You will now see instructions similar to those below.

2. Remove old DNS records

Login to your domain provider and remove any DNS records for your domain that you may have setup for a previous website. In particular, look for these:

Type

Host

Value

A

@

any IP address

CNAME

www

any domain

How to on Squarespace

How to on Cloudflare

We're able to do this automatically for you with Cloudflare domains.

How to on Name.com

3. Add www DNS record

Still on your domain provider, add the following CNAME record to your domain.

Type

Host

Value

CNAME

www

cname.supertape.site

How to on Squarespace

How to on Cloudflare

We're able to do this automatically for you with Cloudflare domains.

How to on Name.com

4. Add root DNS record (optional)

This step is optional because browsers will typically forward your root domain to the www version. However, adding this is a good idea if you've been using and sharing your root domain previously.

If you'd like to, add the following ANAME, ALIAS, or Flattened CNAME record (they're all the same thing) for your root (aka apex or naked) domain. If your domain provider doesn't support these types of records (not all do), we recommend following these instructions.

Type

Host

Value

ANAME / ALIAS / CNAME

@

cname.supertape.site

How to on GoDaddy

GoDaddy doesn't support these types of records unfortunately. See how to fix it.

How to on Squarespace

Squarespace doesn't support these types of records unfortunately. See how to fix it.

How to on Cloudflare

We're able to do this automatically for you with Cloudflare domains.

How to on Name.com

5. That's it! Now we wait...

With setup complete, now we wait for your new DNS settings to kick in. This usually only takes a few minutes, but can sometimes take up to 48 hours. You can refresh your domain on Supertape, or leave and check back later. If your domain isn't active after 48 hours, let us know.

Refreshing a domain

Refreshing your domain will check its configuration on your domain provider and provide any errors or instructions needed to fix things up.

  1. Visit the Settings > Domains section of the app and select your domain.

  2. Select the three dots in the top right and then Refresh

  3. The latest info and instructions will be displayed.

Changing your primary domain

Your primary domain is the one shown in the browser address bar. All other domains redirect to your primary.

  1. Visit the Settings > Domains section of the app and select the active domain you'd like to make primary.

  2. Select the three dots in the top right and then Make primary.

  3. Your domain is now your primary, and all others will now redirect to it.

Good to know! When you add your first domain, it will automatically become your primary. Pending domains that still require setup can't be your primary domain.

Deleting a domain

If you have multiple domains, you can delete any of them except for your primary domain.

  1. Visit the Settings > Domains section of the app and select the domain you'd like to delete.

  2. Select the three dots in the top right and then Delete.

  3. Your domain is now deleted and will no longer redirect to your primary.

Good to know! Your primary domain can only be deleted if it's your last domain.

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